Return and Refund Policy

At NoelGlow™, your happiness matters to us. We want you to love the Christmas magic NoelGlow™ brings to your home!

That's why every purchase is protected by our 30-Day Money-Back Guarantee.

1. 30-Day Money-Back Guarantee

We stand behind the quality of our products.

If you're not completely satisfied with your NoelGlow™ purchase, you can request a return and refund within 30 days of receiving your order.

NoelGlow™ should make your holidays brighter, and we want you to shop with confidence.

2. Return Eligibility

To qualify for a standard return:

  • Your return request must be submitted within 30 days of delivery.

  • The product must be in its original condition.

  • The product should include its original packaging and accessories.

Please contact us before sending any product back. Our team will provide instructions for the return process.

3. Damaged, Defective, or Incorrect Items

If your NoelGlow™ arrives damaged, defective, or different from what you ordered, please contact us immediately.

To help us resolve the issue quickly, please provide:

  • Your order number.

  • A description of the issue.

  • Clear photos or videos showing the problem.

Depending on the situation, we'll arrange a replacement or issue a full refund at no additional cost to you.

4. How to Request a Return

Returning an item is simple:

  1. Contact our customer support team at [your support email].

  2. Include your order number and reason for the return.

  3. Wait for our team to provide return instructions.

  4. Once your return is received and inspected, we'll notify you about your refund.

Please do not send items back without contacting us first.

5. Refund Processing

Once your return is approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

6. Return Shipping Costs

For standard returns due to a change of mind or personal preference, return shipping costs are the customer's responsibility.

If an item arrives damaged, defective, or incorrect, NoelGlow™ will cover the reasonable return shipping costs or provide an alternative solution.

7. Christmas Delivery Guarantee Refunds 🎄

Your holiday happiness is our priority!

If your eligible order fails to arrive by December 23, 2026, under our Christmas Delivery Guarantee, you will receive:

  • A 100% refund of your purchase price.

  • The right to keep your NoelGlow™ product at no cost.

You won't need to return the product to receive this guarantee refund.

Thank you for choosing NoelGlow™. We appreciate your trust and wish you a magical Christmas! ❤️