Shipping and Delivery Policy

At NoelGlow™, we're committed to getting your Christmas magic delivered to your doorstep in time for the holidays! 🎄✨

1. Order Processing

All orders are carefully prepared and inspected before shipment.

  • Order processing time: 1–3 business days.

  • Orders are not shipped on weekends or public holidays.

  • During the busy holiday season, processing may take slightly longer.

Once your order has shipped, you'll receive a confirmation email with tracking information.

2. Shipping & Delivery

FREE Standard Shipping to the United States!

We currently offer free shipping on orders delivered within the USA.

Estimated delivery times will be provided at checkout and may vary depending on your location, carrier, and seasonal shipping conditions.

Please note that tracking information may take 24–72 hours to update after shipment.

3. Christmas Delivery Guarantee 🎄

We want every family to enjoy NoelGlow™ before Christmas!

Our Christmas Delivery Promise:

We guarantee that eligible orders will arrive no later than December 23, 2026.

If your order does not arrive by December 23, 2026, we promise to:

  • Issue you a 100% full refund.

  • Let you keep your NoelGlow™ at absolutely no cost.

No complicated claims. No unnecessary hassle. That's our Christmas promise to you!

This guarantee applies to eligible orders placed before our published Christmas order deadline and shipped to supported delivery addresses. It does not cover incorrect addresses provided by customers or delivery delays caused by circumstances outside the carrier's control, where permitted by law.

4. Order Tracking

Once your order ships, you'll receive an email containing your tracking number.

Please allow 24–72 hours for tracking information to become available.

You can use your tracking number to follow your package until it arrives.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error, please contact us as soon as possible. We cannot guarantee address changes once an order has been processed or shipped.

6. Lost or Damaged Packages

If your package arrives damaged, appears lost, or has an unexpected delivery issue, please contact our support team.

We'll investigate the issue and work with you to find a suitable solution.